1. Introduction

Welcome to Natural Living Spa also know online as polokwanespa.co.za. These Terms and Conditions (“Terms”) govern your use of our website, online store, and services at our physical premises (collectively, the “Services”). By accessing our website, making a purchase online or in-store, or booking any treatments, you agree to be bound by these Terms.

If you do not agree, you must refrain from using our Services.

 

2. Eligibility

You must be at least 18 years of age to make purchases, book treatments, or use our website. By using our Services, you confirm that you are legally capable of entering into binding agreements.

 

3. Services and Treatments

  • All treatments are subject to availability, staff scheduling, and prior booking.

  • We reserve the right to refuse service where necessary, including cases of inappropriate conduct or non-compliance with spa etiquette.

  • Treatment times are approximate and may vary depending on individual needs.

 

4. Products and Online Store

  • Products are available for purchase both online and in-store.

  • We make every effort to ensure accurate descriptions, images, and stock availability. However, we cannot guarantee that all information will be completely error-free.

  • In certain instances, online pricing may differ from the prices available in-store.

 

5. Orders and Payment

  • All orders placed online are subject to acceptance and availability.

  • Payment must be made in full before the processing and dispatch of any product or before a treatment is rendered.

  • We accept various payment methods as indicated at checkout or on-site.

6. Delivery and Collection

  • Delivery options, charges, and estimated timelines will be provided at checkout.

  • Risk of loss and ownership of goods transfer to you upon delivery or collection.

  • We are not responsible for delays outside of our reasonable control (e.g., courier delays, strikes, natural events).

 

7. Gift Vouchers and Promotions

  • Gift vouchers are valid only for the period stated and cannot be exchanged for cash.

  • Promotional offers are subject to availability and may be withdrawn at any time.

  • Discounts cannot be combined unless expressly stated.

 

8. Health and Safety

  • Clients must disclose relevant health information prior to treatments. This includes allergies, injuries, and medical conditions.

  • We are not liable for adverse reactions resulting from undisclosed conditions.

  • Certain treatments may not be suitable for individuals with specific medical conditions; professional advice should be sought where appropriate.

 

9. Intellectual Property

  • All website content, logos, images, product descriptions, and materials are the property of Natural Living Spa or its licensors.

  • You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. Liability and Indemnity

  • To the maximum extent permitted by law, Natural Living Spa shall not be liable for any indirect, incidental, or consequential loss, including but not limited to loss of profits, business, or goodwill.

  • Our liability for any direct damages is limited to the amount paid by you for the product or treatment giving rise to the claim.

  • You agree to indemnify and hold us harmless against claims, liabilities, damages, or expenses arising from your misuse of our Services or breach of these Terms.

11. Privacy and Data Protection

  • We respect your privacy and handle personal data in accordance with our Privacy Policy, available on our website.

  • By using our Services, you consent to the collection and use of your information as outlined in that policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing them is at your own risk.

13. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of South Africa.

  • Any disputes arising under or in connection with these Terms shall first be resolved amicably. If not resolved, they will be subject to the exclusive jurisdiction of the courts of South Africa.

14. Amendments

We reserve the right to update or amend these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.