Refund and Returns Policy

Natural Living Spa’s intent is for each client to be 100% satisfied with our services and products. Returns and refunds are limited to the following situations:

Treatments Refunds

Natural Living Spa excepts no refunds or returns of goods, services or vouchers. You are welcome to contact us to re-schedule your appointment, but please note that once the purchase has been made, you will not be eligible for a refund.

1. Services rendered cannot be refunded
2. No refunds will be made for a no show of any reservation.
3. We will gladly refund or exchange unused products, if you return the product with receipt within 7 days of purchase. Products can only be refunded if unused and in its original packaging.
4. For online order returns, shipping charges will not be refunded. It is your responsibility to pay and arrange for shipping the product back to us if you are returning an online purchase.
5. Gift card orders are not exchangeable nor refundable.

Refunds or returns on products

No refunds or returns on products will be given. We are happy to issue you with a voucher which can be redeemed at a later stage no longer than 12months of the issue date.

Refunds or returns on gifts

No refunds or returns on gifts will be accepted. We are happy to issue you with a voucher which can be redeemed at a later stage no longer than 12months of the issue date.

Refunds or returns on vouchers

No refunds or returns on vouchers will be accepted. Please ensure to use your voucher before the expiry date.

Need help?

Please contact us at [email protected] should you have any questions regarding our refund policy.